If your Employees added to QuickBooks Online (QBO) aren't showing up in BusyBusy, or duplicate profiles appear across systems, it’s possible you have missing or mismatched employee IDs. The integration relies on matched Employee IDs to link employee profiles.
Here’s how to fix it:
Open QuickBooks Online, navigate to your employee profiles, and ensure every employee has a unique Employee ID assigned.
2. Open BusyBusy, navigate to Management Lists > Employees, and verify that each profile has the exact matching Employee ID.
3. Ensure no two employees share the same Employee ID to prevent profile collisions.**
| **Important Note
If you add an employee ID to an employee in QBO and there is a pre-existing employee profile in BusyBusy that doesn’t have that matching ID, you will duplicate the employee profile in BusyBusy. Please reach out to support to fix this, as we will need to remap your employees once this happens. Alternatively, you can have the employee use the correctly linked profile (with matching ID’s) and archive the one without an ID.
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