If you have added a new project or cost code inside BusyBusy, but it does not appear in QuickBooks Online, this is because the integration uses QuickBooks Online as the source of truth for your management lists. These “master” management lists sync downstream from QBO into BusyBusy, not upstream.
Always create new Customers, Projects, Sub-customers, and Service Items inside QuickBooks Online first. The integration will detect the new item in QBO and automatically sync it down into BusyBusy's Management Lists.
Once the item appears in BusyBusy, employees can select it when tracking time.
If you need to link projects that already have time tracked in BusyBusy and have not been created in QBO, you can add the Customer to QBO to match the Project in BusyBusy. Be careful to match it exactly, as any deviation from the title and hierarchy of the customer:project structure will create a duplicate in BusyBusy and will not link your intended project. This fix will only work when the customer or subproject does not already exist within QuickBooks Online and is generally not recommended.
